Frequently asked Questions

What is DecisionHawk?

DecisionHawk is an intelligent decision analytics platform that helps businesses accelerate their customer engagement through supporting the customer journey in customer segmentation, acquisition, targeted education, and needs based support.  The product can be OEM’d by an organization or used for FREE by end users.

Is DecisionHawk a product or a service?

DecisionHawk is a software product that can be hosted internally or externally.

What kinds of businesses use DecisionHawk?

All businesses can use DecisionHawk.  Financial Services enterprises such as banks, lenders, insurers as well as other industries can also benefit.

How does DecisionHawk help me convert more customers?

The platform provides a contextual framework that allows for very targeted recommendations and education.  For example, let's say a customer is looking for a business loan.  An intelligent assessment is completed to determine factors like industry, years in business, credit score, and business needs to recommend a unique product to meet his/her specific needs.

How does DecisionHawk help me generate more leads?

By providing an engagement platform that enables customers to find the critical information they need for their business or personal goals.

What level of expertise do I need to use DecisionHawk?

DecisionHawk is intuitive and as simple as most online applications.

Does DecisionHawk implement predictive analysis?

Yes.  Machine Learning, Artificial Intelligence and Predictive Analytics technologies are utilized in the platform.

How can DecisionHawk predict the best product or solution for every customer?

By leveraging these technologies, DecisionHawk can greatly improve your odds for a successful solution and remove the subjectivity out of the more vexing customer challenges that are faced.

Does DecisionHawk implement customer segmentation?

DecisionHawk does offer reporting functionality and can be used for customer segmentation purposes.

Does DecisionHawk have marketing campaign capabilities?

No.

What kind of support does DecisionHawk provide?

Customer support is available from 8AM - 5PM, Monday - Friday:  customerservice@decisionhawk.io

How long does it take to set up DecisionHawk?

Depending upon the level of customization, complexity and customer resources the platform is typically stood up in 2-6 weeks.

How long does it take to see results with DecisionHawk?

Clients should see results immediately and exponentially over time.

How much does DecisionHawk cost?

Please contact us to discuss a DecisionHawk package that is right for you.