Funding a business – Plenty of choices, no clear winners

Funding a business

Funding a business – Plenty of choices, no clear winners

In my research of funding and growing a business, I came across a report by the Federal Reserve Bank of Cleveland, called “New Insights on Online Lender Applicants from the Small Business Credit Survey”. The results are quite interesting; applicants to online lending platforms had lower levels of satisfaction even when approved primarily due to…

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customer engagement matters

Why Customer Engagement Matters Over Customer Satisfaction With Financial Institutions

With the rise of customer-centric movements across all industries, leadership often focuses on customer satisfaction as the most crucial component for success. Customer satisfaction measures how well an institution meets or exceeds the expectations of its customers. It was regarded as the most accurate indicator for repurchase intentions for many years, but many studies now…

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banks communication mistakes

5 Common Communication Mistakes Banks Make Today

Banking institutions are such essential parts of everyday modern life that it’s easy to forget that they operate in their own world, with very specific processes and terms. More often than not, these institutions assume that their audience understands the way they talk when they could actually be confused. When clients don’t understand what you’re…

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digitization customer engagement insurance

Digitization: Boosting Customer Engagement In The Insurance Industry

Insurance salesmen are finding it increasingly difficult to secure the trust of the modern customer. One of the main reasons is that more often than not, the only times they encounter insurers is when they have a problem or a negative experience. This is one sector where improving the customer experience is crucial. Digital technology…

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engage millenial banking customers

How To Engage Millenial Banking Customers

Millenials have now overtaken Baby Boomers as America’s largest generation, becoming the primary force behind today’s innovations in customer experience. This demographic has incredible spending power, but their reliance on technology means banks need to keep up and make significant upgrades in order to win their loyalty. So how does a bank meet this demanding…

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Considerations in Small Business Insurance

Considerations in Small Business Insurance

Insuring a business has always been an offline activity and continues to be until now. The offline activities include understanding type of business insurance needs, what covers the business adequately, where & how to buy. The insurance agencies and brokers are gatekeepers and recommend the information.  There are two ways to verify your business has the right coverage,…

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Are You Managing Your Business Strategically or Reactively

Are You Managing Your Business Strategically or Reactively

Reactive Decisioning Do you start another week at the helm of your business set with intentions on contributing to sales and marketing growth?  But you are only to be bogged down by that urgent email that reaches you at 9am that consumes your entire morning?  Your golden hours of productivity just got zapped by reacting…

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Small Business Online Lending

How to Compare Small Business Online Lending Offers

The market for online small business lending continues to grow. In 2016, the lenders originated approximately $1.9 billion in small business loans. Most of the borrowers are small business owners/first time business owners/individual entrepreneurs, who are unable to qualify for traditional sources of funding. Small Business Online Lending Some interesting notes from a Wall Street…

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Decision Making

Turbo Charge Your Decision Making

Are you drowning in data and information overload?  Most likely, you are not alone in today’s ever increasingly fast paced information age.  After all, the competitive entrepreneurs we are constantly brings us back to responding to ALL those emails, the texts, collaboration platforms, and systems, not to mention personal social media and email coordination of…

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outsourced accounting

Is outsourced accounting right for you?

On Jan. 12 GE announced that it would move most of its in-house tax staff to PwC by April 1, (https://www.wsj.com/articles/general-electrics-novel-tax-deal-could-lead-the-way-1485781202).  Suddenly, the larger companies are not only looking to outsource accounting, but now even tax functions are being outsourced and being identified as revenue sources. Seems like it would be prudent for small and growing businesses…

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